Privacy Policy
Last updated: October 5, 2026
Marelle respects your privacy and is committed to handling your personal information transparently and securely. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have.
1. Who We Are
Business name: Marelle
Legal name: 46.303.069 LUCAS OTONI SILVA SOUTO
Brazilian Tax ID (CNPJ): 46.303.069/0001-95
Address: Avenida Prudente de Morais, 135, Santo Antônio, Belo Horizonte, MG, 30350-093, Brazil
Privacy contact: support@marelle.com.br
2. Information We Collect
Depending on how you interact with our website, we may collect: full name; billing and shipping address; email address; phone number; date of birth, when provided; order information and purchase history; information needed to process your payment; IP address; device and browser type; pages visited and how you interact with the site; and cookies and similar technologies.
Full payment card details are processed by our payment providers and are never stored directly by Marelle.
3. How We Use Your Information
We may use your information to process and confirm orders; process payments; ship orders and provide tracking; provide customer service; process returns, exchanges, and refunds; prevent fraud and unauthorized transactions; comply with legal obligations; improve our website; and send marketing communications when you have opted in or where otherwise permitted by law.
4. Information Collected Automatically
When you browse our website, technical information such as your IP address, device, browser, pages visited, session duration, and interactions with the site may be collected automatically.
5. How We Share Your Information
We share only the information necessary with service providers involved in running our store, such as shipping carriers and fulfillment partners; payment processors; Shopify, the platform that powers our store; technology and hosting providers; fraud prevention services; and government or law enforcement authorities when required by law.
Marelle does not sell your personal information for money. Some marketing cookies may be considered "selling" or "sharing" for targeted advertising under certain U.S. state laws. You can opt out as described in Section 9.
6. Cookies
Essential cookies are required for your cart, session, security, and checkout. Analytics cookies help us understand how visitors use our site. Marketing cookies may be used to measure campaigns and show relevant ads. You can manage cookies in your browser settings and, when available, through the cookie preferences on our website.
7. Marketing Communications
You can unsubscribe from our marketing emails at any time using the "unsubscribe" link in any email. Opting out does not affect transactional messages about your orders.
8. Data Security
We use reasonable technical and administrative measures to protect your information. Our website uses a secure HTTPS/SSL connection. However, no method of transmission over the internet is 100% secure.
9. Your Privacy Rights
Depending on your state of residence (including California, Virginia, Colorado, Connecticut, and other states with consumer privacy laws), you may have the right to know what personal information we collect, use, and disclose; access a copy of your information; correct inaccurate information; delete your information; opt out of the sale or sharing of your information or its use for targeted advertising; and not be discriminated against for exercising these rights.
To exercise your rights, email support@marelle.com.br with the subject "Privacy Request." You can also opt out of targeted advertising here. We may need to verify your identity before processing your request. Where required by applicable law, we honor Global Privacy Control (GPC) signals as a valid opt-out request.
10. Data Retention
We keep personal information only as long as necessary for the purposes for which it was collected, including legal, tax, and accounting obligations. After that, we delete or anonymize it unless retention is permitted or required by law.
11. Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
12. Third-Party Websites
Our website may contain links to third-party websites, which have their own privacy policies and practices.
13. International Data Transfers
Marelle is based in Brazil, and some of our technology providers operate in the United States and other countries. Your information may be transferred to, stored, and processed in countries other than your own, including Brazil and the United States.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date shows when it was last revised.
15. Contact Us
Email: support@marelle.com.br