Shipping Policy

Last updated: October 5, 2026

Marelle ships to addresses throughout the United States. This page explains processing times, delivery, tracking, and other conditions related to shipping your order.

1. Coverage and Shipping Cost

Coverage: all U.S. addresses.

Shipping: FREE on all U.S. orders, with no minimum purchase.

2. Processing Time

Processing time: 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed.

Processing includes order confirmation, picking, quality check, and packing. Estimated delivery times are shown at checkout. Delivery times are estimates and are not guaranteed.

3. Carrier and Tracking

All orders are shipped via USPS. When your order ships, you will receive a confirmation email with a tracking number.

4. Shipping Address

It is the customer's responsibility to provide a complete and correct shipping address at checkout. If a package is returned because of an incorrect or incomplete address provided by the customer, a new shipping charge may be required to resend it. If you notice an error, contact us as soon as possible and we will try to update it before your order ships.

5. Damaged Packages

If your package arrives with severe damage or clear signs of tampering, we recommend refusing the delivery and contacting us at support@marelle.com.br.

6. Lost or Stolen Packages

If your package is officially confirmed as lost or stolen in transit, Marelle will offer a reshipment (subject to availability) or a full refund. See our Return & Refund Policy.

7. Contact

Questions about shipping? Email us at support@marelle.com.br.