Return & Refund Policy

Last updated: October 5, 2026

At Marelle, we want your shopping experience to be safe and transparent from start to finish. This policy explains how returns, exchanges, cancellations, and refunds work for orders placed on our website.

1. Return and Exchange Window

You may request a return or exchange within 30 calendar days of receiving your order. If an item arrives defective, damaged, or different from what you ordered, please contact us as soon as possible. This policy does not limit any rights you may have under applicable law.

2. Item Condition

To help us process your request quickly, we ask that returned items are in good condition and free of damage caused by misuse; are returned in their original packaging whenever possible; include all tags, accessories, and items originally shipped, when applicable; and are accompanied by your order number or proof of purchase. Trying on a garment normally is not considered misuse.

3. Restocking Fee

Restocking fee: $0.00. Marelle does not charge any restocking fee to process a return.

4. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged in transit, or different from what you ordered, Marelle will cover all return shipping costs.

Email us at support@marelle.com.br.
Provide your order number.
Describe the issue.
When requested, send photos of the item and its packaging.
Our team will send you instructions and, when applicable, a prepaid return shipping label.

Once we receive and inspect the item, we will provide the appropriate solution: a replacement, a reshipment, or a refund. Refunds are processed within 10 business days after inspection.

5. Returns for Any Reason

Changed your mind? You may request a return within 30 calendar days of delivery. No explanation is needed.

Contact our customer service team.
Provide your order number and let us know you would like to return the item.
Wait for return instructions before shipping anything. We will provide the return procedure and inform you of any return shipping cost before you ship.

Once we receive and inspect the item, your refund will be processed.

6. Exchanges for Size, Color, or Style

To exchange an item for a different size, color, or style, contact us within 30 calendar days of delivery with your order number, the item you want to exchange, and the new size, color, or style you would like. We will check availability and send you return instructions. Your exchange will be processed after we receive and inspect the original item.

For voluntary exchanges, return shipping costs may be the customer's responsibility and will always be communicated before you ship. If the new item costs more, you will pay the difference. If it costs less, we will refund the difference.

7. Lost or Stolen Packages

If tracking shows that your package was lost or stolen in transit, contact us and we will open an investigation with the carrier. Once the loss is confirmed, you may choose between a reshipment of your order (subject to availability) or a full refund. You will never be charged for a lost package.

8. Canceling an Order in Transit

If your order has already shipped, we may not be able to stop it. In that case, contact our customer service team and, when instructed, refuse the delivery. The package will be returned to Marelle, and once it arrives and is identified, we will process your refund. If you have already received the order, please follow the return process above.

9. Refund Timing

Refunds are issued to the original payment method within 10 business days after we receive and inspect the returned item. After we issue the refund, your card issuer may take an additional 5–10 business days to post it to your statement.

10. Return Address

Once your return or exchange request is approved, please ship your item to:

Marelle Returns
326 Swain Hill Rd
Warren, NH 03279
United States

Important: please do not send any item before contacting us and receiving return instructions. Include your order number inside the package. Items sent without authorization may not be processed.

11. Customer Service

Email: support@marelle.com.br
Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)
Response time: 1–2 business days