Login

Cart (0 items)

Your cart is empty.

Continue Shopping

Refund policy

Refund, Exchange & Return Policy

Last updated: August 20, 2026

At Marelle, we want your shopping experience to be safe and transparent from start to finish. This policy explains how exchanges, returns, cancellations, and refunds work for purchases made on our website.

1. Return and Exchange Window

Marelle offers customers up to 30 (thirty) calendar days from the date of delivery to request an exchange or return.

In cases of defects, damage, or manufacturing faults, you retain all rights and remedies available to you under applicable federal and state law, including any implied warranties of merchantability and fitness for a particular purpose. Nothing in this policy limits or excludes any rights you may have under the Magnuson-Moss Warranty Act or the consumer protection laws of your state of residence.

2. Return Conditions

To help us process your request, we recommend that the item:

  • Is in good condition;
  • Shows no damage caused by misuse or intentional damage;
  • Is returned in its original packaging whenever possible;
  • Includes all tags, accessories, and items originally shipped, when applicable;
  • Is accompanied by the order number or proof of purchase.

Normal try-on of a garment will not, by itself, be considered misuse.

3. Restocking Fee

Restocking Fee: $0.00.

Marelle does not charge any restocking fee to process a return.

4. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged during shipping, or different from what you ordered, please contact us.

In these cases, Marelle covers all costs required for the return.

How to proceed:

  1. Contact us at contato@marelle.com.br or by phone/WhatsApp at +55 31 97538-6303.
  2. Provide your order number.
  3. Describe the issue.
  4. When necessary, send photos of the item and packaging.
  5. Our team will send you instructions and, when applicable, a prepaid return shipping label.
  6. Once the item is received and inspected, we will provide the appropriate solution, including an exchange, a replacement shipment, or a refund, as applicable.

If a refund applies, it will be processed within 10 business days after the inspection is complete.

5. Change-of-Mind Returns

If you change your mind about your purchase, you may request a return within 30 calendar days of delivery.

No reason is required.

How to proceed:

  1. Contact our customer service team.
  2. Provide your order number and let us know you would like to return the item.
  3. Wait for return shipping instructions.
  4. Marelle will provide the appropriate return procedure.
  5. Once the item is received and inspected, your refund will be processed.

6. Exchanges for Size, Color, or Style

If you would like to exchange an item for a different size, color, or style, please contact us within 30 calendar days of delivery.

How to proceed:

  1. Provide your order number.
  2. Tell us which item you would like to exchange.
  3. Tell us the new size, color, or style you would like.
  4. Our team will check stock availability.
  5. You will receive return instructions.
  6. Once the item is inspected, your exchange will be processed.

For voluntary exchanges based on size, color, or style preference, return shipping costs may be the customer's responsibility and will be communicated in advance.

If the new item costs more, you will need to pay the difference. If it costs less, the difference will be refunded.

7. Lost or Stolen Packages

If tracking shows that your package was lost or stolen, please contact us.

Marelle will open an investigation with the shipping carrier.

Once the loss is confirmed, you may choose between:

  • A replacement shipment, subject to availability; or
  • A full refund of your order.

No costs related to a lost package will be passed on to the customer.

8. Canceling an Order in Transit

If your order has already shipped, it may not be possible to stop the shipment.

In this case:

  1. Contact our customer service team;
  2. When instructed, refuse the delivery;
  3. The package will be returned to Marelle;
  4. Once the package is returned and the order is identified, your refund will be processed.

If you have already received the order, please follow the return procedure described in this policy.

9. Refund Timeline

Once the returned item is received and inspected, your refund will be processed within 10 business days.

Refunds are issued to the original payment method.

Credit and debit cards: the refund request will be submitted within 10 business days. Once sent to your card issuer, the credit may appear on your current statement or within up to two subsequent statements, depending on your issuer's policies.

10. Return Address

326 Swain Hill Rd, Warren, NH 03279, United States

Important: please do not send any items before contacting our customer service team and receiving return instructions.

11. Customer Service for Exchanges and Returns

  • Email: contato@marelle.com.br
  • Phone/WhatsApp: +55 31 97538-6303
  • Monday to Friday: 9:00 AM to 6:00 PM Eastern Time (ET)
  • Saturday and Sunday: Closed
  • Response time: within 1 business day

This policy is available at: https://marelle.com.br/policies/refund-policy

Business Information

  • Company name: Marelle
  • Legal name: 46.303.069 LUCAS OTONI SILVA SOUTO
  • Brazilian Tax ID (CNPJ): 46.303.069/0001-95
  • Address: Avenida Prudente de Morais, 135, Santo Antônio, Belo Horizonte, MG, 30350-093, Brazil
  • Email: contato@marelle.com.br
  • Phone/WhatsApp: +55 31 97538-6303